Return Policy

RETURN & REFUND POLICY

TA Art Gallery

Effective Date: June 20, 2026    |  Last Updated: June 20, 2026    |    Website: https://taartgallery.com

 

Thank you for shopping with TA Art Gallery. We take pride in the quality of our creative products, fashion materials, art supplies, and kids' craft products. If you are not completely satisfied with your purchase, we are here to help — subject to the terms outlined in this policy.

Please read this policy carefully before making a purchase. By completing a transaction on https://taartgallery.com, you agree to the terms set out below.

 

Policy at a Glance 7-day return window from date of delivery  |  Sale items are final sale — no returns  |  Customised products are non-returnable  |  Items must be unused, in original packaging, and accompanied by proof of purchase

 

1. 7-Day Return Window

We offer a 7-day return period from the date your order is delivered. If 7 days have passed since delivery, unfortunately we are unable to offer a return, exchange, or refund.

 

To be eligible for a return, your item must meet all of the following conditions:

•       The return request is submitted within 7 calendar days of the confirmed delivery date

•       The item is unused, unworn, and in its original condition

•       The item is in its original packaging with all tags, labels, and accessories intact

•       A valid proof of purchase (order confirmation or receipt) is provided

•       The item is not listed under the non-returnable categories in Section 2 or Section 3

 

Important — Before Returning Do not ship any item back to us without first contacting our support team and receiving a Return Authorisation. Returns sent without prior approval may not be accepted and will not be eligible for a refund.

 

2. Sale Items — Final Sale, No Returns

All items purchased at a discounted or sale price are considered final sale and are strictly non-returnable and non-refundable. This includes, but is not limited to:

•       Items purchased during seasonal sales, flash sales, or promotional events

•       Items purchased using a discount code, coupon, or promotional voucher

•       Items marked as 'Sale', 'Clearance', 'Special Offer', or 'Discounted' at the time of purchase

•       Bundle deals or multi-buy offers offered at a reduced total price

 

No Exceptions on Sale Items Once a sale item has been purchased, the transaction is final. We are unable to process returns, exchanges, store credit, or refunds for sale items under any circumstances, except where the item is proven to be faulty or damaged on arrival.

 

3. Customised & Personalised Products — Non-Returnable

Due to the bespoke and made-to-order nature of customised products, we are unable to accept returns or issue refunds for any item that has been personalised, customised, or made specifically to your specifications.

 

This includes any product where:

•       A name, monogram, message, or personal detail has been added

•       Custom colours, sizes, materials, or designs were selected specifically for your order

•       The item was produced, assembled, or altered to fulfil a unique or special order request

•       Artwork, prints, or creative work was commissioned or created to order

 

We strongly encourage you to review all customisation details carefully before confirming your order. Once a customised order enters production, it cannot be cancelled, modified, or returned.

 

Exception — Faulty or Incorrect Customised Items If your customised item arrives damaged, defective, or materially different from what was confirmed in your order, please contact us within 7 days of delivery with clear photographic evidence. We will review each case individually and, where the fault is ours, offer a replacement or resolution.

 

4. Non-Returnable Items — Full List

In addition to sale items and customised products, the following categories of items cannot be returned under any circumstances:

•       Perishable or consumable art and craft supplies once opened or used

•       Downloadable digital products or patterns

•       Gift cards and store credit vouchers

•       Items that have been washed, worn, used, or altered after delivery

•       Items returned without original packaging, tags, or proof of purchase

•       Items that arrive back to us damaged due to improper packaging by the customer

 

5. Damaged, Defective, or Incorrect Items

We carefully inspect all orders before dispatch. However, if you receive an item that is damaged, defective, or not what you ordered, please contact us immediately. We take full responsibility for errors on our part.

 

To report a damaged, defective, or incorrect item:

 

Step	Action	Details
1	Contact Us	Email taartgalleryofficial@gmail.com or call +92 311 315 5553 within 7 days of delivery.
2	Provide Evidence	Include your order number, a clear description of the issue, and photographs of the damaged or incorrect item and its packaging.
3	Await Review	Our team will review your claim within 2–3 business days and confirm the next steps.
4	Resolution	Depending on the situation, we will arrange a replacement, exchange, or full refund at no additional cost to you.

 

We may request that the damaged item be returned to us before processing a replacement or refund. In such cases, we will provide a prepaid return label.

 

6. How to Initiate a Return

If your item qualifies for a return under the terms of this policy, please follow the steps below:

 

Step	Action	Details
1	Submit Request	Contact us within 7 days of delivery at taartgalleryofficial@gmail.com with your order number and the reason for return.
2	Receive Authorisation	Our team will review your request and, if approved, issue a Return Authorisation (RA) number and return instructions.
3	Pack Item Securely	Pack the item securely in its original packaging. Include the RA number and your proof of purchase inside the parcel.
4	Ship the Item	Send the item to the address provided in the RA instructions. We recommend using a tracked shipping service. Return shipping costs are the customer's responsibility unless the item is faulty.
5	Refund Processed	Once we receive and inspect the returned item, we will notify you of the outcome and process any applicable refund within 5–7 business days.

 

7. Refunds

Once your returned item has been received and inspected, we will send you an email notification confirming whether your refund has been approved or rejected.

 

If approved, your refund will be processed as follows:

•       Refunds are issued to the original payment method used at checkout

•       Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

•       Original shipping fees are non-refundable, unless the return is due to our error

•       If a gift card or store credit was used, the refund will be applied back to the same store credit

 

If your refund has not appeared within 10 business days of our confirmation email, please first check with your bank or payment provider. If the issue persists, contact us at taartgalleryofficial@gmail.com.

 

8. Exchanges

We only replace items if they are defective or damaged on arrival. If you need to exchange a defective item for the same product, please contact us at taartgalleryofficial@gmail.com within 7 days of delivery.

We do not offer size or colour exchanges. If you wish to order a different size or colour, please return the original item (subject to eligibility) and place a new order.

 

9. Return Shipping Costs

•       Customers are responsible for the cost of return shipping, unless the item is faulty, damaged, or incorrect

•       We recommend using a trackable shipping service or purchasing shipping insurance for returns of high-value items

•       TA Art Gallery is not responsible for items lost or damaged in transit during the return process

•       If a return is rejected upon inspection (e.g., item is not in original condition), we will notify you and the item may be sent back to you at your cost

 

10. Cancellations

Orders may be cancelled within 24 hours of placement, provided production or dispatch has not yet commenced. To cancel an order, contact us immediately at taartgalleryofficial@gmail.com with your order number.

Once an order has entered processing, packing, or shipment, it cannot be cancelled. Customised orders cannot be cancelled once production has begun.

 

11. International Orders

For international customers, the same return eligibility criteria apply. Please note the following additional considerations:

•       International return shipping costs are the full responsibility of the customer

•       Customs duties, taxes, or import fees paid on delivery are non-refundable

•       TA Art Gallery is not responsible for delays or losses caused by international customs processes

•       Please clearly mark return parcels as 'Returned Goods' on any customs documentation to avoid additional import charges

 

12. Policy Updates

TA Art Gallery reserves the right to update or amend this Return & Refund Policy at any time. Changes will take effect immediately upon publication on our website. We encourage customers to review this policy before making a purchase. Continued use of our Site following any changes constitutes acceptance of the revised policy.

 

13. Contact Us

If you have any questions about this Return & Refund Policy or need to initiate a return, please reach out to our customer support team. We aim to respond to all enquiries within 2 business days.

 

Email	taartgalleryofficial@gmail.com
Phone	+92 311 315 5553
Website	https://taartgallery.com
Address	Islamabad, Pakistan

 

 

This Return & Refund Policy is effective as of June 20, 2026. TA Art Gallery reserves the right to make final decisions on all return and refund requests in accordance with this policy.